Job Description

Medical Assistant

At The Portland Clinic our mission is to be a trusted community collaborating to improve the health and well-being of those we serve. Join our team and let us work together to offer a welcoming, inclusive environment for our patients and the communities we serve.

SUPERVISOR: Nursing Supervisor

HOURS PER WEEK: 40hrs/Non-Exempt (Monday - Friday 8:00am - 5:00pm)

DEPARTMENT: Nursing Services

HIRING BONUS: $1,000 after 90 days

PRIMARY FUNCTION: To assist the licensed independent practitioner (LIP) in the treatment and management of the patient. To provide comfort and support for the well-being of the patient. To work as a team member with RNs, LPNs, and other ancillary staff.

DUTIES AND RESPONSIBILITIES: (*ESSENTIAL FUNCTIONS)

• Prepare patients for exam or treatment by proper set up of the exam/treatment room and rooming the patient utilizing The Portland Clinic's (TPC) rooming protocol, including accurate measurement of vital signs and complete documentation in the electronic health record (EHR).
• Prioritize and communicate patient concerns and make appropriate decisions regarding communicating and coordinating with clinicians for follow up. Make complex cognitive decisions in relationship to the department.
• Assist the LIP as needed with diagnostic and/or surgical procedures and exams specific to the department.
• Clean exam and procedure rooms throughout the day as required by OSHA and as needed.
• Manage a desk in both an individual and group setting by scheduling patients, computer data entry, In Basket management including but not limited to the following: patient call back messages, MyChart messages, prescription requests, results, referral messages/work queue, staff messages, processing prior authorizations and other items outlined by the department. Also, the management of incoming and outgoing phone calls, proper documentation within the EHR, following TPC and HIPAA guidelines, and monitoring provider and clinical support schedules (and other schedules as needed by the branch/department).
• Clean and prepare instruments for autoclaving following OSHA and TPC guidelines/policies for the prevention of the spread of bloodborne pathogens, properly using safety and personal protective equipment (PPE).
• Clean and organize shared work areas including exam rooms, nursing station, utility rooms and supply areas, maintaining accurate documentation in log books/checklists as required.
• Participate as an active care team member in a patient-centered medical home.
• Assist and train others as needed. Work under the general supervision of a licensed healthcare provider (MD, NP, PA, RN, or LPN at direction of a RN). Attend nursing meetings and in-services. Participate in clinic committees as requested by supervisors or management.
• Assist/float to other departments as requested by supervisor or management.
• Comply with HIPAA and OSHA guidelines at all times to ensure patient and staff safety.
• Precepting and orienting new/transferring staff and students.
• Serve as a resource for other departments, peers, and supervisors.
• Active communication with interdisciplinary team members to resolve concerns.
• Regular participation in committees and branch nursing meetings.
• Participate and/or lead daily huddles as needed.
• Resolving employee/patient concerns and escalating to Lead and/or Supervisor when appropriate.
• Assist/float to other departments as needed. Assist in providing lunch, break and absence coverage as needed.
• Ability to navigate and function in Alert IIS, the state's immunization management system, as needed.
• Functions as a mentor and role model.
• Employees will not be discourteous or disrespectful to customers or any member of the public while in the course and scope of company business.
• Work in a cooperative manner with management/supervisor, coworkers, customers, and vendors.
• Abiding by company policies.
• Other duties as assigned.
• Maintain regular, in person, work attendance and punctuality, as scheduled.

REQUIREMENTS: Current Medical Assistant Certification or must fulfill the requirements for Certification within 90 days from your date of hire. If met, you must also provide proof of having been issued MA Certification within 120 days of your date of hire, -OR- Current Oregon Emergency Medical Technician (EMT) license (basic or advance) and national EMT registration with the National Registry of Emergency Medical Technicians (NREMT). Once certification is in place, it must remain active. High School Diploma or equivalent Current American Heart Association (AHA) CPR Certification

EXPERIENCE/QUALIFICATIONS/SKILLS PREFERRED: Basic understanding of Medical Terminology Basic understanding of infection control Basic understanding and proficiency of documentation in the EHR Values team success Compassionate, patient, and tactful Shows an interest in taking action to increase his/her knowledge and development as an employee Contributes to an environment where people feel valued Skill in establishing and maintaining effective working relationships with patients and staff Proficiency in basic computer skills Organizational skills and ability to prioritize workflow Oral communication skills and excellent phone etiquette with an ability to convey and receive information via telephone Competency in language, grammar, and spelling Ability to interact and establish a good rapport with people over the telephone and in person, often in stressful situations Capability of effectively working on more than one task without a reduction in the quality of work and service performed Ability to react calmly and effectively in emergency situations and to work under pressure Ability to accept responsibility and use initiative to proceed with necessary tasks without direct supervision

COMPENSATION AND BENEFITS (Benefits eligibility begins at 20hrs/wk): 401k plan with employer contributions up to 5% annually Roth IRA Comprehensive Medical, Dental and Vision insurance Flexible Spending Account Health Savings Account Company provided $10K Group Life/AD&D insurance Voluntary benefits: Life/AD&D, Dependent Life/AD&D, Short-Term Disability, Critical Illness, Accident, and Hospital Indemnity Norton Identity Theft Protection (optional) Pet Insurance (optional) 4.92 hours of PTO accrual per pay period (PTO accrual is prorated based upon FTE) One paid Wellness day per year Seven paid holidays, and 1 partially paid holiday (mid-day closure) Employee Assistant Program

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